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Skills & Experience


Administration Computers Bookkeeping Sales
Research Organizing Supervision Writing
Creative
Thinking
Clear
Communication
Customer
Service
Phone
& Email
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ADMINISTRATION

Most of my employment and self-employment over a 50+ year working life has involved a variety of administrative and/or clerical functions as an employee, a manager or an owner of businesses in a number of different industries. In these various capacities I have: 

  • Gathered, organized, filed, presented and utilized a wide variety of types of information for an equally wide variety of purposes.
  • Maintained stock records and designed stock control systems.
  • Processed sales orders from sign-up to follow-up and shipping.
  • Made collections of accounts receivables for my own businesses and for employers.
  • Designed (or redesigned), implemented and maintained files, forms, procedures and systems for my own businesses and for others.
  • Maintained operational clerical functions such as stock control, ordering, staff schedules and records.
  • Designed & implemented a one of a kind "Free Market" operational system for an auction house.
  • Prepared reports, grant applications and business plans.
  • Prepared & maintained schedules for people, activities & events.
  • Kept track of multiple tasks as they progressed from planning, development, implementation and maintenance to assessment and response.

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COMPUTERS

I am computer literate in a wide variety of types of programs and I am very capable in learning new ones quickly.

My first computer was a Radio Shack TRS 80 puchased around 1977 and abandoned not too long afterwards since its capabilities were not up to fulfiling the specific desires that prompted my purchasing it. I bought an Apple II in the mid '80s and upgraded to a Windows PC in 1993. Computers have been my toy and tool of choice ever since.

They have simplified, and maximized, my implement a majority of the skills on this list. For example anyone who - prior to the advent of personal computers - prepared promotional and other materials for printing by setting type and/or using scissors, wax and a roller and now blesses such programs as Word, PhotoPrint and Illustrator well and truly knows whereof I speak.

Some of the multidudinous things I do with them include, but are not limited, to:

      • Bookkeeping - I have maintained accurate sets of books from setup to year end for my own businesses and for clients since the early '90s using the Quicken, Quick Books and Simply Accounting programs in Windows and can be up-to-speed on any comparable program in short order. My preference, however, is Quickbooks.
      • Databases - I have some experience with Lotus, Access and MySql plus substantial experience in setting-up and using MS Excel Spreadsheets and MS Word tables to fulfill database functions. 
      • Spreadsheets - I have setup and used complex, multi-variable spreadsheets for my own business projects and for clients.
      • Graphics - I have at least basic knowledge of, and varying degrees of experience with, graphics programs such as Coreldraw, FireWorks, PaintShop Pro, PhotoShop & Illustrator. Currently I use PaintShop Pro and Ilustrator for most of my own, and my client's, graphics needs. Some clients needs, however, might require using an outside graphic designer.
      • Desktop Publishing – I have substantial experience with the design and layout of a wide variety of printed materials orignally in Pagemaker and CorelDraw and more recently in MS Word and Illustrator. I also have sufficient experience with Adobe InDesign to know that I could adapt to it quickly. 
      • Word Processing - Extensive experience with MS Word and enough experience with a variety of other WP programs to know that I can also adapt to them quickly.
      • E-mail Campaigns - I am experienced to varying degrees in Internet research, lead generation, database development, writing e-mails and implementing mass campaigns. 
      • Web Sites - I register, host, build and maintain web sites as www.WebEasyServices.com
      • Computer Tutoring - Windows environment tutoring as another aspect of my services under the name DigitalDance

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BOOKKEEPING

Graduated second in my class from 2 years of high school bookkeeping. Since 1971 I have maintained my own books for variety of businesses and projects and since 1996 I have been keeping books for private clients in a variety of industries using the programs listed under "Computers" (above).

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SALES

While I can sell reasonably well I am better at initiating the sales process than I am at closing it. I am most effective in a sales team with someone else doing the closing while I take responsibility for cold contacts and lead generation. My sales experience includes selling liquor, films, rental accommodation, candles, signs, entertainment, printing, advertising, arts & crafts and business services.

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RESEARCH

I enjoy the process of research. I have researched information, opportunities, feasibility's, resources, systems, laws, markets, services, products, competition, industries, people and organizations by making use of libraries, specialty publications, government services, telephones, personal networking and the Internet. I always assume that people like to be helpful and most people tend to prove me right.

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ORGANIZING

At various times, in various capacities I have organized paper files, computer files, archives, inventory, shipments, supplies, schedules, premises, retail displays, exhibits, moves, freight trains, sales routes, data, information, services, promotional campaigns, events, kitchens, stages, entertainment, audiences, trades people, businesses, staff, the public and myself.

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SUPERVISION

I have interviewed, hired, trained, directed, supervised, motivated, disciplined and occasionally fired staff as a manager of businesses owned by others and as the owner of my own businesses. I have been responsible for the activities and results of as few as one other person and as many as 20. I have supervised casual help, clerical staff, cleaning crews, sales people, tradesmen, cooks, servers and entertainers. I have done so in auction houses, offices, commercial buildings, retail outlets, renovation sites, restaurants, nightclubs and concert halls.

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WRITING

Writing is an integral part of who I am. I write to organize myself, to inform others, to promote ideas and to save valuable knowledge for the future. I have written songs, poetry, advertising copy, business letters, reports, grant applications, business plans, game rules, articles, promotional materials, web site content and original material on order to fill a client's specific purpose. I am also capable, but with limited experience, of editing the works of others as well as ghostwriting for them on their behalf.

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CREATIVE THINKING

My favorite pastime is creating new things to do and new ways to do things for myself and enjoy helping others do the same for themselves, their projects or companies. I bring unique perspectives, a lively imagination and broad experience to any team effort to create products, services, methods, solutions, goals or opportunities. I particularly like the synergy that can develop in a team of diverse individuals reaching beyond themselves to achieve mutually desirable goals. 

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CLEAR COMMUNICATION

I have strong written and verbal language skills which have been of great value to me in working with staff, clients, associates and the public to:

  • Build communication bridges between people with conflicting perceptions, positions or purposes.
  • Participate in wide ranging discussions in a way that insures that I understand the other participants and that they understand me.
  • Present ideas and information when interviewed by broadcast or print media.
  • Serve as a company or organizational spokesperson.
  • Create win/win agreements.
  • Function as an effective information clearing centre between individuals and organizations; employees and employers; tenants and landlord, customers and company.
  • Keep client complaints and problems at a minimum during times of fundamental change.

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CUSTOMER SERVICE

Most of my employment and self-employment has involved customer service as a worker, owner and/or manager in the transport, hospitality, sales, entertainment and business service industries. In these various positions I have among other things:

  • Provided service to customers at their convenience.
  • Dealt responsibly, effectively and considerately with a wide variety of customer concerns.
  • Resolved customer complaints and fulfilled their requests to their satisfaction in a manner compatible with company interests.

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PHONE & EMAIL SKILLS

My telephone skills are highly developed. Before email it used to be my primary communication tool for cold calls, sales, organization, research, customer service, promotions and networking. Now it is a strong secondary tool.

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